RETURNS

OUR POLICY

  • Product can be refunded or exchanged for free.
  • All items can be returned within 30 days of receipt, however shipping costs is at customers expense. 
  • Product need to be returned or exchanged within 30 days of receipt.
  • Product need to be unworn and returned in the original condition.
  • Product have all tags, including any Remourhang tags, attached.
  • All returns should include the original packaging, without postal labels.
  • Gift cards are non-returnable and non-refundable.

RETURNS PROCESS

 

Step 1: Please email contact@remours.com and state the following

 

Order Number

Please state if you require an EXCHANGE or REFUND 

Didn't suit me

Size was wrong

Not what i was expecting

Wrong Colour

Faulty Item (please include images)

Step 2: Someone from Remour will reply with the return detail request.

Step 3: Send your package.Please ensure you send your package with tracking service as we are not responsible for lost packages.

 

 

REFUNDS

  • Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card the refund will be made to this card, provided the cardholder is present and in possession of the card otherwise an exchange will be offered. Please note a refund back onto a debit or credit card can take between 5 and 10 working days.
  • All refunds are processed in USD

EXCHANGES

  • If the item you are exchanging is of less or greater value, you will be required to pay the difference or we will refund you the difference.

If you have any further questions please email us at contact@remours.com